Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Introduction
lavorintexqa operates under Australian privacy laws, specifically the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and protect your personal information when you use our activity-based budgeting services.
We're committed to transparency about our data practices. When you share information with us, you're trusting us to handle it responsibly – and we don't take that lightly.
Who We Are
lavorintexqa is an Australian financial education company focused on activity-based budgeting. We help individuals and businesses understand their spending patterns through practical learning programs and tools.
Information We Collect
The information we collect depends on how you interact with our services. We believe in collecting only what we need to provide you with valuable budgeting education and support.
Personal Details
Name, email address, phone number, and postal address when you sign up for our learning programs or contact us for support.
Learning Progress
Information about your progress through our educational modules, quiz results, and areas of interest within activity-based budgeting.
Communication Records
Records of our conversations, including emails, phone calls, and support ticket interactions to help us provide better service.
Technical Information
IP address, browser type, device information, and how you navigate our website to improve our online experience.
Information We Don't Collect
We don't collect your actual financial account details, bank statements, or specific spending amounts. Our educational approach focuses on budgeting principles rather than accessing your personal financial data.
How We Use Your Information
Your information helps us deliver relevant educational content and support your learning journey. Here's what we do with the information you share:
- Provide access to our learning programs and educational resources
- Send course materials, updates, and relevant budgeting tips
- Respond to your questions and provide customer support
- Improve our educational content based on common learning needs
- Send administrative updates about your account or our services
- Comply with Australian legal and regulatory requirements
Marketing Communications
We may send you information about new courses, budgeting tips, and relevant educational content. You can unsubscribe from marketing emails at any time using the link in each email or by contacting us directly.
Information Sharing
We don't sell your personal information to third parties. However, we may share your information in specific circumstances:
- With service providers who help us deliver our educational programs (email platforms, learning management systems)
- When required by Australian law or court order
- To protect our rights or the safety of our students and staff
- If we merge with or are acquired by another company (you'll be notified in advance)
Service Provider Standards
Any companies we work with must meet our privacy standards and are contractually required to protect your information. They can only use your data for the specific services they provide to us.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.
Your Rights Include:
Request a copy of the personal information we hold about you.
Ask us to update or correct any inaccurate personal information.
Request deletion of your personal information in certain circumstances.
Object to how we use your information for marketing or other purposes.
Receive your personal information in a structured, machine-readable format.
Complain to us or the Australian Privacy Commissioner about our privacy practices.
How to Exercise Your Rights
To make a privacy request, email us at help@lavorintexqa.com with "Privacy Request" in the subject line. Include your full name and specify what you'd like to do. We'll respond within 30 days and may need to verify your identity before proceeding.
Data Security
We use multiple layers of security to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Our Security Measures
Encryption
All data transmission uses SSL/TLS encryption
Access Controls
Strict access controls and regular access reviews
Secure Storage
Data stored in secure, Australian-based servers
Regular Testing
Regular security testing and vulnerability assessments
While we implement strong security measures, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and keep your account information confidential.
Data Retention
We keep your personal information only as long as necessary to provide our services and comply with legal requirements.
Retention Periods
We retain your information while you're actively using our services plus 12 months after your last interaction.
After completing our programs, we keep your progress records for 3 years in case you want to access certificates or transcripts.
Some information may be retained longer to comply with Australian tax, business, or consumer protection laws.
If you unsubscribe from marketing, we'll remove you immediately but keep a record of your opt-out preference.
When we no longer need your information, we securely delete or anonymise it so it can't be linked back to you.
International Transfers
We primarily store and process your information within Australia. However, some of our service providers may be located overseas.
Overseas Transfers
When we transfer information overseas, we ensure the receiving country has adequate privacy protections or we put in place contractual safeguards to protect your information.
- Email marketing platforms may be located in the United States or Europe
- Cloud storage services with servers in multiple locations including Australia
- Customer support tools that may process data in various jurisdictions
We carefully select overseas service providers and ensure they meet Australian privacy standards through contractual agreements.
Cookies and Website Usage
Our website uses cookies and similar technologies to improve your experience and understand how you use our educational resources.
Types of Cookies We Use
- Essential cookies that make our website function properly
- Analytics cookies to understand which content is most helpful
- Preference cookies to remember your settings and choices
- Marketing cookies to show you relevant educational content
You can control cookies through your browser settings. Blocking certain cookies may affect how our website works for you.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements.
When we make significant changes, we'll notify you by email (if we have your email address) and post the updated policy on our website with a new "last updated" date. We encourage you to review this policy periodically.
Version History
Previous versions of this policy are available upon request. The current version supersedes all previous versions.
Privacy Questions or Concerns?
We're here to help with any questions about your privacy or this policy. Don't hesitate to reach out.
For formal privacy complaints, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au